Hotel Policies

Policies at Franklin Street Inn

We look forward to each and every one of our guests. You are the reason that we are here. We have chosen the lifestyle to share our Queen Anne Victorian home with others. We open our door of charm and hospitality to you! We are providing information here to hopefully help you plan for your approaching visit to Appleton, Wisconsin. We want your stay to be comfortable!

Staying at a bed and breakfast is a creative alternative to other lodging styles. Our goal is to offer exceptional lodging with pleasant memories of your stay.

We prefer that you make reservations on-line & booking through our reservation system. We also accept drop-ins who check if we have vacancies. We are happy to answer questions by phone or email. Reservations are taken by phone upon a guest’s request.

We welcome guests age 11 and older. If your child is under 10, please call us to make specific arrangements. Of course guests under 18 years of age must be accompanied by a parent or legal guardian.

Check In typically works best around 4 -5 p.m. Please notify us in advance if you anticipate a late arrival after 9:00 p.m. because we may need to issue a front entrance door code. An earlier check-in may be available, but please request in advance. Early check-ins may require an additional fee. If you are unable to arrive 4 - 5 p.m., please email or call 920-209-9711 to arrange a later time convenient for you to be greeted personally. Please call if you are unable to make your scheduled arrival time.

Check out is by 11:00 a.m. due to scheduling and incoming reservations unless otherwise pre-arranged at check-in. We do have a late check-out fee in place when needed: $25 per hour charge.

Pets - We are animal lovers; however for the safety, comfort, and convenience of all of our guests, we regret that we cannot accept pets.

Deposits - Our policy is to take a deposit at registration time to guarantee your reservation. The Bed & Breakfast standard is to collect a one night deposit at registration for stays of one or two nights. Once deposit payment is processed you will receive a confirmation email. If paying by cash or gift card, please call to make payment arrangements so we do not bill the deposit to your credit card.

For stays 3 days or longer, a 50% deposit is usually required.  U.S. currency, Personal Checks, Gift Certificates/Gift Cards, MasterCard, Visa, Discover and AMEX are accepted at time of check in for any balance due.

Additional Guest Charge: An additional guest charge of $35 each per night ($25 for children 6-11) will be assessed when applicable which covers accommodations and breakfast. Rooms are typically single or double occupancy only. Certain exceptions may apply; please inquire.

Special Event Rates: Room rates may be higher and minimal night stays may be noted during the following community events: Green Bay Packers' game nights, Appleton's Octoberfest, Lawrence Graduation or high demand special music concerts and sports tournaments. Room rates are always increased during the summer EAA Air Venture Show. Our regular cancellation policy does not apply to the EAA special event or other peak community events, please see our cancellation policies for details.

Discounted extended stays are available. Please call 920-209-9711 for rates and availability. Breakfast is NOT AVAILABLE with discounted extended stays unless negotiated in advance. For discounted extended stays, 45 days notice prior to expected arrival, is required to cancel and receive a refund, less $50 cancellation fee. If a discounted stay reservation is cancelled less than 45 days prior to check-in, refund will only be given if that accommodation/reservation is re-booked. If re-booked, only the days re-booked, less a $50 cancellation fee, will be refunded.

Reservations for groups of three or four rooms will require a deposit payment for each room. A minimum of thirty days notice required for cancellations of group reservations and a $50 cancellation fee will be assessed for each room reserved. NO REFUNDS and NO CANCELLATIONS for group reservations less than thirty days of the expected arrival date unless the rooms are re-booked. If re-booked, only the rooms and days re-booked, less a $50 cancellation fee, will be refunded.

We are a Smoke-Free Facility: For the courtesy of all guests, smoking is permitted outside only. Additionally, our insurance policy prohibits the burning of candles and incense in guest rooms. A minimum of $150 will be charged to your credit card if there is any indication that this policy is violated.

Exclusivity: Rooms and house use are for registered guests only. Due to Insurance requirements, as well as for the comfort, convenience, and respect of privacy of all of our guests, please do not bring in guests, friends or family into your room or suite. Unregistered people may greet and pick up guests on the inn porch or parlor. Consult the innkeeper for special requests.

Costs for damages caused by negligence, neglect, misuse, accidents or irresponsible behavior will be assessed to the credit card of the lodging guest. Real rose petals and artificial rose petals are not allowed in any of our accommodations because of damage to bed linens and carpets caused when the dyes come in contact with them. Costs for replacement of furniture, carpet, window treatment, bath and bed linens ruined by suitcases, makeup, facial or spa ointments, food spillage or wine will be charged to guests as necessary.

Gift Certificates: We offer Franklin Street Inn Gift Certificates and will customize them for you. We also accept WBBA gift certificates/cards and BnBFinder gift certificates. Other gift certificates and cards may be accepted - please check in advance to make sure. We regret that specials, discounts, or reduced room rates will not be offered when using a gift certificate/gift card; regular non-discounted room rates apply. Retail items or packages cannot be purchased with gift certificate/gift cards other than a Franklin Street inn certificate.

Amenities: All rooms have Smart TVs with app channels and cable channel offerings through the TDS app. Guests are welcome to sign into their own apps on our TVs as well. For your reading and relaxing pleasure, the inn has a collection of books, magazines, games and puzzles available for your use. 

Cancel A Reservation

We hope you do not need to cancel, but if your plans change and you must cancel your reservation, please contact us as soon as possible.

We are a small business and all cancellations impact us greatly. When I reserve a room or suite for you, we turn away all other inquiries for those nights because we have agreed to hold them just for you. As such, for any type of refund to be considered, please email your cancellation and get an email response to make sure your cancellation notice was received.

In case you do need to cancel, our cancellation policy is as follows: Your deposit will be refunded in full minus a $25.00 cancellation fee provided a 14-day advanced notice is given. If you must cancel with less than a 14 day notice before check-in, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If the cancellation is less than 14 days and we can re-rent the room, we will refund your deposit less the $25.00 cancellation fee. If the room is not re-rented, the deposit will be forfeited. If cancellation is less than 48 hours, the entire reservation amount will be charged or forfeited. The reservation deposit and/or charges will be forfeited if a guest arrives after the reservation date or departs before the final date of the reservation. If you are a NO SHOW, you are responsible for the entire amount of your reservation and your card will be charged for the full amount.

The noted cancellation/refund policy is not applicable for EAA and other high demand special events weeks/weekends such as Packer games, music concerts, sport tournaments, graduations, or group rentals. The cancellation policy for special events requires the need to provide at least a 30-day advance cancellation and will result in a cancellation fee of $50.00. Also, an extended stay reservation (six (6) consecutive days or more) will require a 45-day advanced notice to receive a full refund less a $50.00 cancellation fee. 

Consult the innkeeper or refer to your specific confirmation information for cancellation policies for specific events or dates. In some special cases or circumstances, refunds will be granted in the form of Franklin Street Inn Bed and Breakfast gift certificates. If you have any questions or we can be of further assistance, please contact us by phone or text: 920-209-9711 or by email: