We look forward to each and every one of our guests. You are the reason that we are here. We have chosen the lifestyle to share our Queen Anne Victorian home with others. We open our door of charm and hospitality to you! We are providing information here to hopefully help you plan for your approaching visit to Wisconsin. We want your stay to be very pleasant!
Staying at a bed and breakfast is a creative alternative to other lodging styles. Our goal is to offer exceptional lodging with pleasant memories of your stay.
We prefer that you make reservations by going on-line & booking through our reservation system. We also accept drop-ins who check if we have vacancies. We are happy to answer questions by phone or email. Reservations are taken by phone upon a guest’s request.
We welcome guests age 6 and older.
Check In typically works best around 4 p.m., because we need to issue a front entrance door code, please notify us in advance if you anticipate a late arrival after 9:00 p.m. An earlier check-in may be available, but please request in advance. Early check-ins may require an additional fee. If you are unable to arrive at 4 p.m., then please call 920-209-9711 to arrange a later time convenient for you to be greeted personally. Please call if you are unable to make your scheduled arrival time.
Check out is by 11:00 a.m., due to scheduling and incoming reservations, unless otherwise pre-arranged at check-in. We do have a late check-out fee in place when needed: $25 per hour charge.
We are the ultimate animal lovers; however for the safety, comfort, and convenience of all of our guests, we regret that we cannot accept pets.
We request that you hold your reservation on either a MasterCard, Discover, Visa or by pre-mailing either the total amount or a 50% deposit for your stay. When your reservation is made in advance of 14 days before check in, payment is not taken from your credit card as a deposit & you are still required to respect our cancellation policy listed below. As your date of arrival approaches, please be mindful that a 50% deposit for your stay is required 14 days before check in. Payment may be made by mailing a check or money order at the website cash or check discount rates. U.S. currency, Personal Checks, Gift Certificates/Gift Cards, Traveler’s Checks, MasterCard, & Visa are accepted at time of check in for the balance. Our best value rates are posted for cash and check payment.
If a reservation is made less than 14 days before arrival date, your credit card will be charged immediately, unless payment is mailed to the inn on the day the reservation is made. Payment must arrive in advance of check-in date. If this reservation is cancelled and IF it can be re-booked, a refund, less $25. cancellation fee will be issued.
Additional Guest Charge: An additional guest charge of $30 each per night will be assessed when applicable which covers breakfast, showering, and the rollaway. Rooms are typically single or double occupancy only. Certain exceptions may apply; please inquire. Omitting breakfast leaves only $20 extra charge per additional guest per night.
Room rates may be higher during the following community events: Green Bay Packers' game nights, Pyrotechs Convention, Appleton's Octoberfest, Lawrence Graduation or high demand special music concerts and sports tournaments. Room rates always have an up-charge during the summer EAA Air Venture Show. Our regular cancellation policy does not apply to this EAA special event or other peak community events: 2 months notice of cancellation required before check- in date. When any lodging is prepaid & canceling earlier than two months before check in, then the lodging deposit will be refunded less the cancellation fee of $50 on the day after canceling. If canceling is less than two months before check in, you will loose your entire amount paid to the inn if the room isn’t rented. Typically, we can easily rent the rooms. Your money is refunded as soon as we do so, less the $50 per room reserved for a handling fee. We regret that no exceptions will be made to this cancellation policy. Refunds will not be given as future stay certificates for these special events when the room or rooms are not re-booked. Gift certificates, gift cards, or credits of any kind will not be accepted for EAA or the above community events.
Discounted extended stays are available. Please call 920-209-9711 for rates and availability. Breakfast NOT AVAILABLE with discounted extended stays. For discounted extended stays, thirty days notice prior to expected arrival, is required to cancel and receive refund, less $50 cancellation fee. If a discounted stay reservation is cancelled within the 30 day period, no refund will be given unless that accommodation/reservation is re-booked. If re-booked, a refund, less $50 cancellation fee, will be made for the days re-booked.
Reservations for groups of more than two rooms will require payment be mailed immediately. A minimum of thirty days notice required for cancellations of group reservations and a $50 cancellation fee will be assessed to your card for each room reserved. NO REFUNDS and NO CANCELLATIONS for group reservations in less than thirty days of the expected arrival date.
We are a Smoke-Free Facility: For the courtesy of all guests, smoking is permitted outside only. Assessed fees for violations are posted in the guest rooms. Also prohibited by our insurance policy is the burning of candles and incense. A minimum of $150 will be charged to your credit card if there is any indication that this policy is violated.
Exclusivity: Rooms and house use are for registered guests only. Due to Insurance requirements, as well as for the comfort, convenience, and respect of privacy of all of our guests, please do not bring in guests, friends or family into your room or suite. Unregistered people may greet and pick up guests on the inn porch or parlor. Consult the inn keeper for special requests.
Costs for damages caused by negligence, neglect, misuse, accidents or irresponsible behavior will be assessed to the credit card of the lodging guest. Real rose petals and artificial rose petals are not allowed in any of our accommodations because of damage to bed linens and carpets which the dye causes when coming in contact with them. Costs for replacement of furniture, carpet, window treatment, bath and bed linens ruined by suitcases, makeup, facial ointments, food spillage or wine will be charged to the guests.
Gift Certificates: We offer Franklin Street Inn Gift Certificates and will customize them for you. We also accept BedandBreakfast.com, I Love Inns/American Historic Inns, and WBBA gift certificates/cards. We regret that specials, discounts, or reduced room rates will not be offered when using a gift certificate/gift card; regular non-discounted room rates apply. Retail items or packages cannot be purchased with a gift certificate/gift card.
Our DVD library offers a limited selection. However, Family Video is within walking distance from the inn. For your reading pleasure, the inn has a collection of books and magazines in the common areas as well as the rooms and suites. All rooms have CD players.
Cancel a Reservation
If your travel plans change and you must cancel your reservation, please call us immediately. You will receive your room deposit back less a cancellation fee of $25, when at least 14 days remain prior to your arrival date. If no deposit was made, then you will be required to mail that fee to the inn or your credit card will be charged $25.
In the unlikely event that you must cancel with less than 14 days notice before check-in, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If you are a NO SHOW, you are responsible for the entire amount of your reservation and your card will be charged for the full amount. If we can rebook your room(s), a refund will be issued less a cancellation fee of $25. You must email your cancellation and get an email response to make sure your cancellation notice was received by the innkeeper. This cancellation/refund policy is not applicable for Packer games, music concerts or sport tournament weekends, Pyrotechs week, graduation, or group rentals. See below for giving the inn at least a 2 month advance cancellation with the higher $50 handling fee.